Refund policy
At Sweet Redemption Honey, we take great pride in producing and packaging every jar of honey with care. We want you to be delighted with your purchase.
Food Products
Because honey is a food product, we cannot accept returns of opened or used items. This policy helps protect the quality and safety of the products we provide to every customer.
Damaged or Incorrect Orders
If your order arrives damaged, or if you receive the wrong item, please contact us within seven (7) days of delivery at sweetredemptionhoney@gmail.com.
If possible, include:
- Your order number
- A brief description of the problem
- Photographs of the package and the product
We'll review the information promptly and work with you to provide a replacement or another appropriate resolution.
Lost Shipments
If your package appears to have been lost during shipment, please contact us. We'll work with the shipping carrier to determine the status of your order and help resolve the situation.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been processed for shipment can usually be canceled for a full refund.
Once an order has been shipped, it can no longer be canceled.
Questions
If you have questions about your order or this Refund Policy, please contact us at:
sweetredemptionhoney@gmail.com
We want every customer to enjoy their Sweet Redemption Honey purchase. If your order arrives damaged or incorrect, please contact us within seven days. We'll work with you promptly to make it right.
Thank you for supporting a small Mississippi apiary. Every jar we ship represents the work of healthy honey bees, careful stewardship of the land, and a commitment to producing pure honey.
If something isn't right, let us know. We'll do our best to make it right.